Exploring Public Petition Letters, Feasibility of Open Information for Maintenance, and Mobile Application (全民報馬仔 Apps)

This article discusses the efficiency problems of existing cooperation channels between the public and the government in Taiwan Province (such as email, written complaints, 1999 hotline), pointing out their common drawbacks: lack of openness, supervision, and verification. The author proposes an idea to improve the petition process using smartphone APPs technology, named "全民報馬仔" (All Citizens Report). The core function of this App is to allow citizens to log information for specific locations and events, requiring the government to make all processes from logging to result reporting public and transparent. The author emphasizes its advantages in improving administrative efficiency, avoiding duplicate reports (by merging identical events through system computation), and encouraging the government to enhance pragmatism through open information and a rating system. Regarding abuse issues, the author suggests implementing identity verification and credit value-added modules to maintain system stability.